Privacy Policy
Last Updated: 6th January 2025
STR Host Management (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it.
This Privacy Policy governs your access to and use of our website, www.strhostmanagement.com (the “Site”), including any content, functionality, or services offered through our Site or related landing pages, whether as a guest or a registered user. In this Privacy Policy, “you” or “your” refers to any individual who accesses our Site.
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR WEBSITE
This Privacy Policy is legally binding. By using our Site—or by clicking to accept or agree to the Terms of Use and Privacy Policy when this option is made available to you—you expressly accept and agree to be bound by this Privacy Policy. If you do not agree, you must not access or use our Site or Services.
This Privacy Policy outlines how we collect information from you when you visit our Site—either automatically or through your voluntary actions (e.g., when you access, purchase, or download products, content, or resources available on our Site, or otherwise interact with us). It also explains how we use and disclose your information and sets out your rights with respect to the personal information we collect.
This Privacy Policy applies to information we collect:
- On this Site;
- In email, text, and other electronic messages between you and this Site;
- When you interact with our advertising and applications on third-party websites and services (if those applications or advertising include links to this Privacy Policy).
This Privacy Policy does not apply to information collected by:
- Us offline or through any other means, including on other websites operated by us or any third party (including our affiliates and subsidiaries), or
- Any third party, including through any content or advertising that may link to or be accessible from or on the Site.
Use of Site
You must be at least 16 years old—or the age of majority in your jurisdiction—to use our Site. No one under the age of 16 may provide any personal information to or on our Site. We do not knowingly collect, use, or disclose personal information about visitors under 16 years of age. If you are under 16, you must immediately stop using our Site and not provide any information to us through any function on our Site. If you become aware that we have collected information from anyone under 16, please contact us at [email protected] so we can delete that information.
Information We Collect
We collect various types of information from you when you visit our Site. By accepting this Privacy Policy, you consent to (i) our collection of information as described below; (ii) our use of the information collected; (iii) the processing of this information; and (iv) our sharing of data with third-party processors as necessary to run our business.
Examples of the data we collect include, but are not limited to:
- Personal Information: Such as your name, billing/shipping address, telephone numbers, email addresses, and other demographic information (e.g., age and gender).
- Financial Information: We may collect financial details (e.g., credit card or bank account numbers) if you make purchases on our Site. We store limited financial data; most financial data is transferred to third-party payment processors (e.g., Stripe). We encourage you to review the privacy policies of these processors.
- User Account Information: In order to purchase or access certain services, we may require you to create a user account. You may need to provide your name and/or email address and create a password. We do not have access to your password.
- Computer, Browser, and Mobile Information: This includes information such as your IP address, browser type and version, URLs you visit, page views, and traffic data. If you access our Site via mobile, we may collect data about your device, including the model, manufacturer, device identification, and location information.
- Social Media Information: We may access personal information from social networking sites and apps—including, but not limited to, Instagram, Facebook, LinkedIn, YouTube, and X (formerly Twitter). This might include your username, location, email, age, gender, profile picture, and any other public information you’ve shared on your profiles.
Sensitive Information
We will never request sensitive information (e.g., social insurance/security numbers, health data, genetic data, ethnic origin, religious beliefs, or criminal history). If you submit such data voluntarily, you consent to our use, storage, and processing of that data in accordance with this Policy.
How We Collect Your Information
Information You Voluntarily Provide
We collect information you manually provide—such as when you sign up for our mailing list, submit a form, make a purchase, or interact with us by posting comments or feedback on our Site.
Information from Your Browser or Mobile Device
We automatically receive certain information from your browser or mobile device, including your IP address, the type of operating system you are using, and the date and time you visited our Site. This data is typically not personally identifiable on its own, but we may combine it with other information to identify you.
Tracking Technologies
We use cookies, pixels, beacons, tags, and other tracking technologies to gather information about your interactions with our Site and email communications. This can include:
- Clickstream Data: We analyze Site access logs to understand user behavior and improve our services.
- Cookies: We use cookies to track how you interact with our Site, collect data to improve our marketing, and deliver content relevant to our users. Most browsers accept cookies by default, and you can disable cookies if you prefer (though some Site features may become unavailable).
- Web Beacons or Pixels: Small graphics used to analyze browsing activity.
- Social Widgets: Buttons from third-party social media providers that allow you to access social media services when you view a page on our Site. These widgets may collect browsing data that can be sent to the respective third-party social media provider.
- Third-Party Software: We may use third-party software for ads, marketing, email campaigns, and other business processes.
Third-Party Use of Cookies and Other Tracking Technologies
Some content or applications on our Site may be served by third parties. These third parties may use cookies or other tracking technologies to collect information about you, potentially across different websites. We do not control these third parties. If you have questions about an advertisement, please contact the responsible provider directly.
Tracking
We may also use these technologies to track your online activities over time and across third-party websites (i.e., behavioral tracking). If you wish to opt out, you can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. However, refusing or disabling cookies may affect the functionality of certain parts of our Site.
Website Analytics
We may use third-party analytics tools that may place cookies or use other tracking technologies to monitor the performance and usage of our Site. We do not transfer personal information to these third-party vendors; however, by using our Site, you consent to their collection and use of your information. We recommend reviewing their privacy policies for details.
Email Policies
We do not sell, rent, or lease our subscription lists to third parties. We comply with Canada’s anti-spam legislation and the CAN-SPAM Act of 2003. All emails clearly state who the email is from and provide information on how to contact the sender, including an unsubscribe link. If you have any trouble unsubscribing, please email us at [email protected].
How We Use and Disclose Your Information
Use of Information
We generally transmit your data to third-party processors to serve our legitimate business interests. We collect your data to:
- Provide access to our Site and its contents;
- Deliver information, products, or services you request;
- Fulfill our obligations and enforce our rights in any contracts between you and us;
- Analyze trends, monitor usage, and improve our Site’s functionality;
- Improve our marketing, promotional efforts, and Site performance;
- Contact you with special offers, newsletters, third-party advertisements, or other information we believe may be of interest (and for which we may receive a commission, if applicable);
- Allow you to participate in interactive features on our Site;
- Personalize your experience on our Site;
- Prevent fraudulent activity and security breaches;
- Respond to legal claims, enforce legal rights, or otherwise comply with the law;
- For any other purpose with your consent.
Disclosure of Your Information
We may share your information with third parties when necessary to run our business, such as payment processing, hosting services, data analysis, ad management, or legal compliance. We do not sell your information.
Specific examples of when we may share data include:
- To administer our Site (e.g., hosting and security)
- For payment processing and order fulfillment
- For analytics and marketing
- To protect our Site from fraud or security threats
- In the event of a business transfer or sale
- To comply with legal obligations
We may also disclose aggregated information about our users (information that doesn’t identify any individual) without restriction.
Retention of Information
We retain your data as long as it is necessary to provide our services, comply with legal obligations, or until you request its deletion. Afterwards, any unneeded data is permanently deleted.
International Data
Your information may be transferred to—and stored on—servers located outside your state or country, where data protection laws may differ. We take reasonable steps to ensure that your data remains secure and handled in accordance with this Privacy Policy.
Processing Your Information
While we typically rely on third-party processors to handle data, we may process certain information directly. By agreeing to this Privacy Policy, you consent to our processing of your data for our legitimate business interests.
Protection of Your Information
We take commercially reasonable measures to secure the information you provide to us, including using Secure Sockets Layer (SSL) and reputable third-party payment processors. However, no data transmission over the internet is entirely secure. If you have concerns about your personal information, contact us at [email protected].
Event of a Breach
In the unlikely event that customer data is lost, stolen, or potentially compromised, we will notify our users via email within 72 hours of becoming aware of the breach, and we will follow all necessary steps to mitigate the breach and prevent a recurrence.
Your Rights
You have the right to:
- Access, correct, or delete the personal information we hold about you.
- Restrict or object to certain data processing activities.
- Request a copy of your personal data in a portable format.
- Withdraw consent where our processing is based on consent.
- Opt out of receiving marketing communications from us at any time.
- File a complaint with a supervisory authority if you believe we have misused your data.
If you want third parties (to whom we’ve transmitted your information) to delete it, you must contact those third parties directly. For a list of such third parties, email us at [email protected].
Changes to Our Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. The “Last Updated” date at the top of this page indicates when we last modified this policy. By continuing to use our Site, you accept any changes to this Privacy Policy. We encourage you to check back regularly to stay informed.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact our dedicated data manager at:
Email: [email protected]
Website: www.strhostmanagement.com
